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Privacy Policy for Auchi Polytechnic Microfinance Bank Mobile App

Effective Date: 2nd January 2026

Last Updated: 2nd January 2026

Auchi Polytechnic Microfinance Bank Ltd. (“Auchi Poly MFB”, “the Bank”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our customers.

This Privacy Policy explains how we collect, use, store, protect, and share your information when you use the Auchi Polytechnic Microfinance Bank Mobile Application (“the App”) and related digital banking services.

This App is developed and hosted by Scholarswitch Limited (“Technology Partner”) under a contractual agreement with Auchi Poly MFB.

By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide secure banking services and comply with regulatory obligations.

1.1 Personal Identification Information

  • Full name
  • Date of birth
  • Gender
  • Phone number
  • Email address
  • Residential address
  • Passport photograph
  • Government-issued ID (NIN, BVN, Driver’s License, International Passport, Voter’s Card)

1.2 Financial Information

  • Bank account details
  • Transaction history
  • Beneficiary details
  • Loan and repayment records
  • Wallet balances and transfers

1.3 Device & Technical Information

  • Device type and model
  • Operating system and version
  • IP address
  • Device identifiers
  • Mobile network information
  • App usage logs and crash reports

1.4 Location Data

We may collect approximate location data for:

  • fraud prevention
  • security monitoring
  • regulatory compliance

2. How We Use Your Information

Your information is used to:

Banking & Service Delivery

  • Open and manage accounts
  • Process transfers, payments, and withdrawals
  • Provide loan and financial services
  • Send transaction alerts and service notifications

Security & Fraud Prevention

  • Verify identity (KYC & AML compliance)
  • Detect suspicious activity
  • Prevent fraud and unauthorized access

Regulatory Compliance

To comply with regulations issued by:

  • Central Bank of Nigeria
  • Nigeria Inter-Bank Settlement System
  • Nigeria Data Protection Commission

Service Improvement

  • Improve app performance
  • Analyze usage patterns
  • Enhance customer experience

3. Legal Basis for Processing Data

We process personal data in accordance with:

  • Nigeria Data Protection Act
  • CBN Consumer Protection Framework
  • Money Laundering Prohibition Act

Processing is based on:

  • contractual necessity
  • legal obligation
  • legitimate banking interest
  • customer consent

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share information with:

Financial & Payment Networks

  • NIBSS for transaction processing and BVN verification
  • Switching and payment processors
  • Other financial institutions for transfers

Regulatory Authorities

When required by law or regulatory directives.

Service Providers & Technology Partner

Your data may be processed and stored by our Technology Partner:

Scholarswitch Limited

Services provided include:

  • mobile application development
  • secure cloud hosting
  • system monitoring and maintenance
  • data backup and disaster recovery

Scholarswitch Limited operates under strict confidentiality, security, and data protection obligations and processes data solely on behalf of the Bank.

5. Data Storage and Security

We implement industry-standard safeguards including:

  • end-to-end encryption
  • secure APIs and firewalls
  • role-based access control
  • intrusion detection and monitoring
  • multi-factor authentication
  • secure cloud infrastructure
  • regular security audits and penetration testing

6. Data Retention

We retain your information:

  • for as long as your account remains active
  • as required by banking regulations
  • to comply with legal and audit requirements
  • for fraud prevention and dispute resolution

7. Your Rights

Under Nigerian data protection laws, you have the right to:

  • request access to your personal data
  • correct inaccurate information
  • request deletion (subject to regulatory obligations)
  • withdraw consent where applicable
  • object to certain processing activities
  • request data portability

Requests can be made via the contact details below.

8. Cookies and Analytics

The App may use secure analytics tools to:

  • monitor performance
  • improve usability
  • detect technical issues

These tools do not track users for advertising purposes.

9. Third-Party Services

The App may integrate with:

  • payment gateways
  • card networks
  • SMS and notification services
  • identity verification services

These providers are contractually obligated to protect your data.

10. Children’s Privacy

This App is not intended for individuals under 18 years old without parental or guardian supervision.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect regulatory changes or service improvements. Updates will be posted within the App and on our website.

12. Contact Information

For questions, complaints, or data requests, contact:

Auchi Polytechnic Microfinance Bank Ltd.
Auchi Polytechnic, Along Benin – Okene Road, Auchi, Edo State, Nigeria.
info@auchipolymfb.com
+234-707-847-7252, +234-707-313-7966

Technology Partner:
Scholarswitch Limited
info@scholarswitch.com

You may also lodge complaints with the Nigeria Data Protection Commission if you believe your data rights have been violated.